Infosys to open global capability centre for Lufthansa Group

Infosys, a digital services and consulting firm, on Tuesday announced a strategic, long-term collaboration with Lufthansa Group (LHG), a global aviation group, and Lufthansa Systems GmbH (LSY), leading airline IT provider, to accelerate digital transformation and drive innovation in the aviation industry.

According to industry sources, the work engagement may be worth around $300 million.

As part of the engagement, LSY and Infosys will establish a dedicated Global Capability Centre (GCC) in Bengaluru. This GCC is aimed to enhance Lufthansa Group’s software and product development as well as increase support for LSY’s products for the external airline market customers.

The center would develop future-ready and sustainable aviation IT products and data-driven solutions leveraging the capabilities of Infosys Topaz, an AI-first offering using generative AI technologies. These solutions would help LHG and LSY customers to improve their aviation safety, efficiency, customer experience, and competitiveness while enabling them to manage volatile demand, said Infosys.

The GCC is expected to accelerate Lufthansa Group’s digital transformation by adopting modern technologies and AI. Working closely with LSY, the GCC would enhance existing solutions across critical functions including finance, flight navigation, network & schedule design, and aircraft & crew operations, the tech firm said.

Thomas Rückert, CIO of Lufthansa Group, said, “The aviation industry is facing unprecedented challenges, from volatile fuel prices and increasing operational complexities to global political uncertainties. In this context, our collaboration with Infosys reflects our shared commitment to excellence in aviation by addressing these challenges and shaping the future of air travel.’‘

Infosys’ expertise in digitalisation and innovation using AI and data-driven solutions would be instrumental in optimising Lufthansa’s operations, enhancing passenger experiences, increasing the productivity and stability of the airline’s operational processes, he added.

Ashiss Kumar Dash, EVP & Global Head, Services, Utilities, Resources, Energy, and Sustainability, Infosys, said, “By leveraging our AI-readiness with Infosys Topaz and industry cloud solutions like Infosys Cobalt Airline Cloud, we will help Lufthansa Group optimise operations and enhance customer experiences, paving the way for a new era of sustainable and efficient air travel.”